i just want all this crap to end…
June 18th, 2004here, let me recount to you the entire saga of trying to get furniture from ikea…
april 29th our apartment burned down.
people donated money to us, the apartment complex had us in a new apartment by may 2nd with rental furniture and we decided that we’d get new furniture in the style we wanted rather than as hand me downs, etc. since between what people had been giving us and our savings, etc. we had the money for it. my parents offered to help pay for part of the furniture.
the tuesday after mother’s day (the 10th?) i called ikea to place our order. a couch, a bed, a mattress, a mattress pad. my parents were to be the billing contact, i was who it was supposed to be delivered to. i was told that it would take some time to get some parts of the order to the warehouse for delivery.
three weeks later after a few calls they call my dad (not the main contact for this) and tell him something vague about being ready to deliver the beginning of the next week.
now, at this point my stepmother who has been working in annapolis and NYC realizes she can’t find her wallet and isn’t sure when she would have lost it. she calls it in as missing and calls me to tell me to call ikea back with credit card info for dad’s card instead. so i do.
ikea takes it and disappears. without bothering to tell anyone they decline the card, i find this out when i call them back again. i give them my card info which they take.
ikea calls my dad again the next day to say they were declining my card. at this point they’re using random bits of his info and my info interchangably for the credit card verification so it always fails (his name for my card, fails. his name, his card, my zip code, fails. etc. ad nauseum) add to this mix that his card is associated with the same account that my stepmothers was and his gets blacklisted as being stolen as well so they won’t take that now either.
i call them, i get the names and contact info sorted out and give them my credit card info. they tell me that one of the items is out of stock (again?) and i’ll have to wait another month to get another. i cancel that item and figure "this should fix it" at which point i’m told that in three weeks it will be ready for delivery.
i snap. it’s been a month already, it’s the 3rd of june (i think), i tell them to cancel the order.
i go outside i call andrea we try to decide what to do, eventually i go back inside and make a whole new order from scratch with just my info on it for everything. same items. i’m told that everything is in stock (since it had been sent to the warehouse for our old order) and we just need to wait for the shippers to be ready to deliver it.
wednesday (two and a half weeks later) i get a call from the shippers, they’re ready to bring stuff. the earliest they can come (and i want it soon, now) is on thursday. i get the day off and plan to be there for it.
so yesterday morning at 9 i get a call "they’ll be there between 9 and 1." fine, cool. they show up at 9:30, i’m psyched, i’ll have all afternoon to put stuff together and go out and do stuff. they bring in things in boxes and wrapped in cardboard and plastic and such so you can’t tell what’s what until you get it open. then they bring me the sheet to sign. looking at the stuff they brought in i don’t see anything that would be a king size matress (and that’s sorta hard to miss). they say "oh there wasn’t one in this shipment" i point out it’s on the shipping manifest and they go back to the truck to look. they come back with a mattress. i sign thinking "whew, crisis averted!"
now, we ordered a corner sofa. an L shaped deal. there’s two sections in the living room wrapped in cardboard and plastic and the like. i think "maybe the connector section is something that’s disassembelled and i need to screw the parts together."
there’s no parts for a connector. there’s supposed to be 3 sections for the sofa, i call ikea. the sofa is two lopsided sections with arms on one end and nothing on the other.
i call ikea. having the part shipped will mean it has to be ordered and then go through the delivery process again. 3 weeks, maybe more.
to get rid of it you have to have the delivery people come back and pick it up, 5-10 business days.
order by phone and the stores are two seperate entities, you cannot: A- go to the store and get the part, or, B- return the sofa to the store.
point being: we now have 10 feet of lopsided retarded sofa in our living room WAITING for the delivery people to come and force me to take another day off of work for them to take it away. and they won’t give the money back until they get the sofa back.
i literally don’t know what to do about it any more. we waited so long for it all and they fucked us on it. we try to get rid of it and they fuck us on that. then they hold the money for it which fucks us out of replacing it with anything else until they decide to give the money back.
conclusion: never shopping ikea for anything ever again.
i still haven’t opened the boxes for the bed yet, but i’m terrified that it’s going to be fucked up as well.




















